Helpdesk Advisor - Fixed Term
Manchester Employer: Interserve
Job Level: Mid Level Job Type: Permanent
Position Overview: To provide a polite and helpful client contact, ensuring that response times are met by service providers. Carry out necessary administrative duties, produce & submit reports in a timely manner. This role is fixed term until the end of January 2018.

Respond to customer calls in a polite, professional & timely manner
Raise job on helpdesk system(s) at the time of the call, contact the appropriate service provider/contractor and provide relevant information in line with client service specification
Use radio technology as & when required as a method to liaise with service providers for specific contracts
Respond to emails in a timely manner
Follow up of open jobs to completion
Identify appropriate engineer / sub-contractor to attend job in a timely manner in line with KPI’s
Gain necessary approval/authorisation when spend limits are reached
Raising purchase orders for suppliers & sub-contractors
Provide clients with status updates as necessary for the jobs reported
Provide ad hoc reports as requested
To be the responsible person for specific contracts & assist with training within the team
To maintain data within the helpdesk system
Manage bookings for all meetings and conference rooms, ensuring that any requests for special arrangements are recorded and actioned
Record complaints and immediately bring to the attention of the relevant Manager with action taken
To ensure user guides are kept up to date for contract responsible for and ensure the team is aware of current & new processes
Perform any other reasonable duties when requested
To be the first line of contact to resolve client issues and events
Follow the Disaster Recovery step by step procedure & take necessary action as stated within this DRP document
Provide support to team members to ensure emails & telephone calls are actioned in a timely manner
Work with Others

Works in partnership with others to ensure events are actioned in a timely manner
Seeks input and opinions from others to help make a specific decision
Demonstrates willingness to learn from others’ experiences and contributions
Builds and maintains positive relationships in the team by valuing others’ contributions and experiences
Deliver Results

Strives to overcome perceived obstacles
Manage Self

Manage time keeping & attendance


Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.6 billion and a workforce of 80,000 people worldwide.