Network Rail is at the heart of revitalising Britain’s railway. We’re making rail safer, more reliable and more efficient than ever before. We do it all for our customers. That means everyone from commuters to train and freight operating companies. Passionate about great service, we take care to understand their needs, listen to their comments, and fulfil all our promises. Together, we’re making a railway fit for the future. And as the network continues to grow, you’ll grow along with us.

All kinds of people rely on Network Rail to provide an exceptional experience at train stations – from commuters, to train and freight operating companies. They all expect a high quality, safe and secure station environment, with access to all the information required to enjoy a pleasant journey. And they all deserve the highest standards of customer service.
Brief Description
Controlling station systems and providing all kinds of information to all kinds of people, you will be more than a source of knowledge. You’ll play a part in ensuring great customer experiences and safer travel.

About the role (External)
You’ll play a central role in the day-to-day running of a station. We’ll expect you to monitor and control the station systems and provide all kinds of important information. Station users will rely on you for updates on train and station services, as well as safety and security information, via our information systems. Train operating companies and station staff will benefit from your updates on potential disruptions to services. You’ll also liaise with our Signalling Centres. All of which means you’ll be instrumental to great customer experiences and a safer railway.

Essential Criteria
· A track record of providing excellent customer service
· The ability to write and speak English fluently, with a clear and concise speaking voice
· Experience of considering and prioritising complex information when under pressure
· Experience of working effectively as part of a team
· Meet the required benchmark for application screening questions
· Must meet required online testing benchmark

Desirable Criteria
· Understanding of train operating companies services and UK railway geography
How To Apply- External
Salary: £18,396 per annum
Closing date: 20th September 2017
How to apply: Please click ‘apply now’ to apply

We retain the right to close the advert before the listed closing date based on application volumes.

Network Rail adheres to pre-employment Baseline Personal Security Standard (BPSS), this is government standard for pre –employment vetting.
BPSS government standard pre-employment vetting requires Network Rail to screen a potential employee’s unspent criminal convictions and undertake 3 year career checks. Employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting.

Network Rail welcomes applications from a diverse range of candidates regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, membership or non-membership of trade union, social class or any other irrelevant factor. We are committed to interviewing all applicants who declare a disability and meet the essential criteria advertised. We are two ticks accredited and we continue to strive to create a workforce as diverse as the communities we serve.