Sales Support Administrator
Manchester Employer: Nycomm
Job Level: Mid Level Job Type: Permanent
Do you have attention to detail? Do you like a varied busy role dealing with customers over the phone, email and messenger? Do you like working in a team with administration? This role will be ideal for you! In the team, we need someone who is organised, approachable and looking to give the best impression about our company and top quality customer service. Full training will be provided for the role with a planned progression map and personal development. You will be contacted by our customer base which range from some of the top companies nationally, and internationally, all the way through to local businesses in our area.

Job Title
Sales Support Administrator - Major Accounts (DS-SSA-06)
Location
Manchester
Department
Dealer Sales
Company Division
Nycomm
Experience
Administration, sales support
City
Manchester
Country
United Kingdom
Salary
Up to £18,000 basic salary plus bonus and benefits
Job Reference
110-17
Closing Date
Fri, 29 Dec 2017
Purpose Of The Role:

To work as part of a team contributing to the ongoing success of the department. You will be required to actively enter customer orders with maximum accuracy. You will also be required to take inbound sales calls and deal with customer enquiries accordingly ensuring you have product knowledge across a broad range of products within the Nimans catalogue. The role also involves managing the dealer sales team emails, where you will work to strict response times and demonstrate strong written communication skills.

Key Responsibilities

To ensure that incoming telephone calls and customers are dealt with in a timely and professional manner.
Meeting/exceeding monthly target levels of productivity and performance within Dealer Sales.
Including processing orders onto Masterpack with maximum efficiency.
Part of a team managing customer emails on behalf of your sales colleagues, working to strict response times and communicating in a clear, concise and customer friendly manner.
Ensure any reporting tasks on behalf of the management team and done so accurately and within timelines given.
Ensure all orders taken either verbally or written are processed onto the Masterpack system as effectively and efficiently as possible.
The ability to deal effectively with prospect and customer queries.
To demonstrate an understanding of ‘Nimans’ products.
To have a thorough understanding of all Nimans systems & procedures regarding quotes, sales, accounts, despatch and returns.
Promote Nimans and advise customers of new product ranges and offer excellent customer service.
Always take personal responsibility for problems and see them through to conclusion.
To have excellent time keeping and demonstrate flexibility to working hours.
To be a Team player who uses initiative and actively contributes, participates and competes in the team environment.
To assist other members of your team in processing orders and general duties to help achieve department objectives.
To be able to cope in a changing environment that sets high standards and demands improvement.
To be ready, (with the work station ready), for duty at allotted shift period.
To undertake divisional telesales campaigns, promoting events or other activity when required.
Any other duties necessary for the role.
Qualifications / Relevant Experience:

Essential

Excellent written and verbal communication skills.
Computer literate. Ability to work under pressure.
Meet individual and department targets.
Must be extremely efficient in order processing to meet strict efficiency targets.
A minimum of five GCSE’s Grade A-C including Maths and English
Desirable

Customer service background.
Please note all roles that move to offer are subject to receipt of satisfactory references and an identity check.