Team Leader
SAN FRANCISCO Employer: Barclays
Job Level: Senior Level Job Type: Permanent

Collections and Recoveries is made up of a number of core and specialist teams which support our customers who are in financial difficulty. The role will be based in one of our Unsecured Collections & Recoveries Telephony Teams who are responsible for customers that have fallen into arrears on their Current Account or Barclays Loan. Your team will be responsible for understanding the customers financial situation and supporting our customer with the best financial solution.

Your Role

· Drive and deliver exceptional business performance through strong and inspirational leadership, effective coaching and performance management of a team
· Ensure that regulatory responsibilities are met through the appropriate management of customer outcomes and remediation activity.
· Prime responsibility for team of approx. 15 team members.
· Be ready to support your staff within an ever-changing work environment. Embrace the change and motivate both self and staff to deliver against challenging timescales.

Essential Skills

· Evidence of leadership experience in a fast paced environment.
· Proven track record in delivery through people and driving business performance
· Effective communicator with strong interpersonal skills
· Good relationship management skills

Desirable Skills

· Excellent planning and organising skills
· Demonstrates an understanding of change and acts as an implementer of change
· Sound understanding of the Lending cycle / financial awareness

About Us

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

Risk and Control Objective

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Your Application

To be considered for this role, click on the apply button now

Barclays Values & Diversity

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.